Return Policy

Eligibility for Returns

• You may return unworn, unwashed, and unaltered items with original tags and packaging within 30 days of purchase for a full refund to your original payment method.
• Refunds are issued to the original payment method (Visa, Mastercard, Amex).
• Processing takes 3–4 weeks after we receive your return. You’ll get an email confirmation.

Final Sale Items:

• Items purchased during a Warehouse Sale or Clearance Sale (bras priced at 15.00 or less, panties at $5.00) cannot be returned, exchanged, or refunded.

How to Return:

1. Complete the Returns Form - Click here to print and include it with your order number.
2. Ship Your Return:
   • Option 1: Self-ship (you pay return shipping). Send to:
     
     WonderBra Ecommerce Returns
     4405 boul. Métropolitain est.
     Montréal, Québec H1R 1Z4
     
     
   • Option 2: For a $10 fee, we’ll email you a prepaid return label. Contact us at 1-800-363-0790 (Option 4) or info@WonderBra.ca to request.
     

Special Cases

• BOGO (Buy 1 Get 2) Sales:
  • Returning all items → Full refund.
  • Returning one item → Refund is based on the discounted value (e.g., 50% of the item’s price).
• Defective/Damaged Items? Contact Customer Service immediately.

Important Notes

• No exchanges. For a different size/color, place a new order.
• Original shipping fees are non-refundable (unless the item was wrong/defective).
• Used items (non-defective) cannot be returned.

Need Help?

• Call 1-800-363-0790 (Option 4)
• Mon–Thu: 7:30 AM–4:30 PM EST | Fri: 7:30 AM–12:30 PM EST
• Email: info@WonderBra.ca