Thank you for shopping with WonderBra. If you need to make a return, please send back your unworn, unwashed, unaltered item(s) with price tags & original packaging still attached within 60 days of original purchase. We will issue a prompt credit to your account when your return is received. To return products purchased from our website:
- To start your return, click here to print and complete a returns form, then include it in your package. In order to ensure a full refund in timely manner, you must include your order number on the returns form.
- Place your item(s) in a secure package, removing or covering any existing labels on the package.
- Return your package to us.
If you are returning items purchased AFTER NOVEMBER 1st 2022– please contact 1-800-363-0790 option #4 or email info@WonderBra.ca for instructions.
Please ship your return to the address below. Packages must be shipped pre-paid. The customer is responsible for all return shipping and handling costs.
Returns Department - WonderBra.ca
4405 boul. Métropolitain est,
Montréal, Québec, Canada, H1R-1Z4
Terms and Conditions:
- In order to receive full refund, ensure item(s) have all original packaging and/or price tickets.
- If you are returning items purchased during a BOGO sale event (Buy 1 Get 2) all items must be returned for a full refund. Should you return 1 item, we will treat each item in the pair as a new, equal value based off of the order total for all the grouped items, where the same % off discount is applied to each item individually. Returning any of the items from a BOGO offer will refund that discounted value of the returned item to your original method of payment. (if you return 1item you will receive a 50% discount).
- We can only issue the credit to the original form of payment (Visa, MC, Amex).
- Online exchanges are not available at this time. For different size or color, place a new order.
- Allow 3-4 weeks for your return to be received and to process your request.
- An email notification will be sent once your return has been processed if you provided an email address at the time of order.
- Original shipping and handling fees are not refundable unless your item(s) were damaged, defective, or not what you ordered.
- We will not issue a returns credit for used products unless the product was defective. If you received a damaged or defective item, please call our customer service team.
If you have any concerns or questions, please feel free to contact our Customer Service Department at 1-800-363-0790, option #4; Monday - Thursday: 7:30AM-4:30PM EST; Friday: 7:30AM-12:30PM EST or email at info@WonderBra.ca.