Frequently Asked Questions
How to contact us

You can call us at 1-800-363-0790 Option 4 or email us at We will be available to reply Monday to Thursday from 7am to 4pm EST and Friday from 7am to 12pm EST

How do I make a return or exchange?

If you are not completely satisfied with your purchase, make a return and get a refund. No authorization is required. Within 60 days of purchase, you are welcome to return your unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund.

For full details on how to return your purchase, please visit our Returns Policy.

Online exchanges are not available at this time. For different size or color, place a new order.

Do I have to pay shipping fees if I return an item by mail?

Yes. The customer is responsible for all shipping and handling costs unless item(s) are damaged or defective.

Can I modify/cancel an order once it's been submitted?

If you were signed into your account when you placed your order, you can cancel your order within 30 minutes of placing it. If you want to change your order within the 30 minute time frame, cancel the original order and place a new one with the changes you would like to make.

To cancel your order, simply sign into your account (at the top of any page of the website) and click on My Account (right next to Sign In), then View My Orders. The option to cancel will be to the right of all eligible orders.

How do I track my order?

If you were signed into your account when you placed your order, you can track it. From the home page, click "Sign In/Register". Enter your email address and password of your account and click "Sign In". Click on "My Account". On the My Account page, click "Orders/My Orders" and locate the order you want to track and click details. On the Order Details page, click the Tracking Numbers located under Order Date. This will open a new window with the tracking information for your package.

After placing your order, you will receive an email confirming the item(s). We typically send tracking confirmation email within 24 hours of your item(s) being shipped. If you never received a confirmation email or deleted it, please contact us so we can provide you with the tracking information.

What if I forget my password?

No worries, you can easily get a new one. Click "Sign In/Register" (top right of every webpage) and select the blue link "I forgot my password". This will direct you to a new screen. Type in your email in the provided box and click "Send me my validation code". You will quickly receive an email from us. Open the email, and click the link, and you can enter your new password. Then you're good to go. (Record your password for future reference). The link expires in 24 hours to keep your account safe. If you don't get a chance to click on the link within that time frame, just repeat the steps above.

What forms of payment do you accept online?

We accept payment by Visa, MasterCard, and American Express.

Why is the tax on my order estimated?

The amount of tax displayed during the checkout process is an estimate and may change between the time you place an order and the time that it ships. The actual amount of tax will be calculated based on the applicable province taxes at the time of shipment.

Can I ship to an address outside Canada?

We are sorry but we do not currently ship outside Canada.

Can I ship to multiple addresses?

We are sorry but we do not currently offer multiple shipments.

How do I find my size?

To ensure a perfect fit, use our Size and Fit Guide. Sizing information is at the bottom of the every page under the Customer Service menu. Just click on the "Size and Fit Guide" link.

How do I redeem a promo code?

You will see a "Promotional Code" box on the shopping cart page when you are checking out. Just type in your promo code and click apply. Your savings will appear in the field "discount" during the checkout process. Please note that promo codes are case sensitive, so type the code in exactly as it appears.

Promo Codes are subject to expiration dates and other terms and conditions. If the promo code does not work, please review the terms and conditions shown where you received the promo code. Only one coupon or discount of any type may be used per order.

How do I get a promo code for my order?

The best way to get promo codes and alerts for other offers is to sign up to receive our emails. If you do not already get our emails, sign up now! Go to the bottom of any page. Next to "Stay Connected", type your email address and click "Sign Up".

How do I change something that is in my shopping cart?

To update the quantity of something in your shopping cart, click inside the box under QTY, change to desired quantity. Click outside the box and your order total will reflect the update.

To remove an item from your cart, simply click on the REMOVE link under the Move to My Favorites box.

To change size or color of an item in your shopping cart, click on the blue CHANGE ATTRIBUTES link that's below the name of the product. A popup window will appear, where you can select another color and/or size and update your cart.

How does WonderBra store my credit card information?

WonderBra does not store your credit card number. When you first save your credit card to your WonderBra account, we immediately send your credit card number to our payment processing vendor. That vendor stores and protects your credit card information in its secure data centers. In return, WonderBra receives a unique identifier called a "token" from the vendor and stores it in your account. This token doesn't contain your sensitive credit card number, and only represents your credit card to our vendor. The card number can't be reverse engineered from the token, and the token is meaningless to third parties. Using tokens makes your payments more secure because your credit card information resides in only one place—our vendor's secure data centers.

If WonderBra doesn't store my card information, how are my payments processed?

When you make a purchase using a stored credit card, WonderBra sends our payment processing vendor the "token" that we have on file for your payment method. Our vendor then uses that token to pull up your credit card information and securely process your payment. The use of tokens eliminates the need for WonderBra to send your credit card information to our payment processor each time you make a purchase. This helps us protect your credit card information from interception while in transit and improves the security of your WonderBra account.

What is a CVV number, and why do I still need to enter it at checkout after I have stored a credit card in my account?

CVV numbers are three or four digit security codes displayed on your credit card. They are an anti–fraud security feature that helps verify that you are in possession of your credit card at the time of a purchase. Our payment processing vendor does not store CVV numbers (and neither does WonderBra), so we collect them at each transaction as an additional security measure.

Where is my free-shipping discount?

In order to see your free shipping discount, you need to go to your cart & continue through the check out process. Free shipping ($10 off) is accrued in the line item total labeled discount. If you scroll over the highlighted blue text, a pop up box will appear that gives order level discount details.

How much are your Shipping Charges?

We offer free shipping on all orders over $75.00. Orders under $75.00 are shipped Canada Post for a flat rate of $10.00. Most orders normally arrive 5 days after shipping depending on your proximity to our Distribution Center in Montreal, Quebec.

Am I able to return a bra or panty I purchased during a Clearance sale?

No, all items purchased during a clearance event (Bras at $15.00 / Panties at $5.00) are considered FINAL SALE and no exchanges or refunds on these items will be accepted or provided.



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